Skip to main content
Back to Show
PBS News Hour

How algorithms are used to deny health insurance claims

Federal data shows that health insurance companies denied more than 49 millions claims in 2021, but customers appealed less than 0.2 percent of them. Investigative journalists at ProPublica found that the insurance company Cigna is using an automated system to assess, and often deny, claims in bulk. Reporter Maya Miller joins Ali Rogin to discuss the findings.

Support Provided By
Season
January 10, 2025 - PBS News Hour full episode
56:45
January 10, 2025 - PBS News Hour full episode
January 9, 2025 - PBS News Hour full episode
57:46
January 9, 2025 - PBS News Hour full episode
January 8, 2025 - PBS News Hour full episode
57:46
January 8, 2025 - PBS News Hour full episode
January 7, 2025 - PBS News Hour full episode
57:46
January 7, 2025 - PBS News Hour full episode
January 6, 2025 - PBS News Hour full episode
57:46
January 6, 2025 - PBS News Hour full episode
January 5, 2025 - PBS News Weekend full episode
26:45
January 5, 2025 - PBS News Weekend full episode
January 4, 2025 - PBS News Weekend full episode
26:45
January 4, 2025 - PBS News Weekend full episode
January 3, 2025 - PBS News Hour full episode
57:46
January 3, 2025 - PBS News Hour full episode
January 2, 2025 - PBS News Hour full episode
57:46
January 2, 2025 - PBS News Hour full episode
January 1, 2025 - PBS News Hour full episode
57:46
January 1, 2025 - PBS News Hour full episode
December 31, 2024 - PBS News Hour full episode
57:46
December 31, 2024 - PBS News Hour full episode
December 30, 2024 - PBS News Hour full episode
57:46
December 30, 2024 - PBS News Hour full episode
Active loading indicator